Apple provides security features to enable you to protect your product in case of loss or theft.Eligible products can be exchanged only in the country or region in which they were originally purchased.To send back a product eligible for exchange (not purchased in volume), simply follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. Apple reserves the right to test your defective products. If Apple determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. If you believe that your product is defective, please call Apple Store Customer Service at (852) 800-908-988. Exceptions for exchange will be allowed for defective products only. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.Īll products purchased at Apple Store in Hong Kong cannot be returned or exchanged under these Terms. If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. We will notify you by email when the refund has successfully posted to your bank. Please contact your bank to check when the refund will return to your bank account. If you have not provided the bank information yet, please refer to below information. For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided.For Apple Store Gift Card payment, the refund will take 3 business days to sent via an Apple Store Gift Card by email.For Credit Card payment, the refund will take 3 business days to your card-issuing bank.The way your refund is processed depends on your original payment method. Your refund will be issued after we receive your item(s) at the Apple returns centre. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee. We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. To exchange for any product purchased in volume (aggregate of more than 4 per order or across multiple orders), you must send back the products to the Apple Store where originally purchased within 7 days of receiving them. If Apple determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. (Cantonese and Mandarin service), to request for exchange. (English service) or over weekends 10 a.m. If you believe that your product is defective, please contact Apple Store Customer Service at (852) 800-908-988 during our hours of operation, Mon-Fri 9 a.m. Please refer to our Sales Terms and Conditionsįor full policies. All products purchased at Apple Store in Hong Kong cannot be returned or exchanged.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |